“I wish there were more printers” “Need more printers, at least one or two on each floor.”
“I've had printing troubles before. Specifically the commons printer has not worked properly for me several times over the past three semesters.” “The printers can be very temperamental.”
“Printing is very difficult.” “The printers have issues quite often.”
“During the summer, sometimes it takes the printers a long time to get checked out by IT (i.e.: run out of paper, ink, etc.)” “Sometimes the printers are acting up, and there has been times where both haven't been working, which can be frustrating since it seems like the number of printers undergrads are allowed to use keep going down.”
“Though the printers work, I find that someone will stand at the printers forever making copies or something, and then I need to print something quickly for class, and I'm walking all over the library looking for something.”
270 views | 0 0 | Last updated on Sep 16, 2016 printers
We could always use more printers, and we will pass your comments to the campus Information Technology department, but we also know that printers cost money! We do feel fortunate to have two printers in the library, and we encourage students, if one printer is crowded or out of service, to check the other library printer. One is on the first floor in the coffee commons, and the other is on the second floor at the opposite end of the building: when you send a job to the printer, you can pick it up at either one. As for printer technical problems, please inform us about the problem, so we can either address it or immediately report it to IT.
“When I go somewhere to study, I always look for a place that I can be alone and is completely quiet. I wish that there were more small, closed off spaces that were absolutely quiet so that I can study in a way that is beneficial to me. Often, in the lounge areas both upstairs and downstairs, there would be rowdy and loud students. I have found it to be frustrating when I attempt to study and there are people talking in all of my regular spots.”
“I believe that there should be more quiet spaces for student to study, I know I like to use closed rooms to study.” “Someone needs to be circulating to make sure students are not being disruptive.”
“The regulation of noise - on all floors. Many times students will chat on all floors, whether they know to whisper or not.”
“Sound travels so easily around the library. I know there's a quiet floor now, but perhaps it would be better if there were specific talking areas (like the class rooms) for people to go in to work together and chat so that other students wouldn't be disturbed?”
“Be stricter about noise level.” “The balcony echoes really bad. There need to be more spaces to privately study.”
"I do think it needs to be quiter at times." "Rowdy and loud students." "It shouldn't be as noisy as it is sometimes." "Sometimes it gets loud."
"More accountability in keeping students quiet. Every time I am at the library many undergraduate students are talking very loudly, even yelling and screeching at each other, running down the aisles. Many students talk on the phone loudly, and converse loudly. Never have I seen a librarian or staff member correct behavior or talk a student about how they are behaving. There needs to be more accountability from the library staff and students themselves on how to behave and act in a library.”
"I wish there was more strict policies in regards to noise levels. There are many times I'm trying to study, and people are loudly talking & laughing, watching movies on their laptops, or other disruptive things. I come to the library to study without distraction, not to be distracted."
"I like that the CLE is in the library, but when they start getting loud, they should probably close the door."
246 views | 1 0 | Last updated on Sep 16, 2016 noise
Two things stand out from the survey: some of you wish the library to be more quiet, and more of you than ever are using the library! Many of you also like our new quiet floor policy, which designates the third floor for quiet study after 6 p.m.
The library’s first and second floors are going to be a little noisier by nature. They contain service points such as the CLE, Reference and Circulation desks, Greenberry’s, and collaborative spaces: classrooms and group study tables.
Now we know the quiet floor policy is working we’ll do our best to widely advertise the availability of quiet space on third, and in the study rooms throughout the building. We also want everyone to know about our latest option: comfy beanbag chairs and a writeable wall in a far and quiet corner of the ground floor.
Finally, while we do not routinely patrol the building shushing everyone, we are happy to help you if someone’s behavior is disturbing your studies. Text us at (540) 999-4821 or ask at the reference or circulation desk, and we will gently suggest a lower volume J
YA and Leisure Reading
"I understand that this is a college library, but I do wish that there were more young adult novels. When I have the opportunity to read things that aren't required for class, I chose to read YA novels because they're more for entertainment.
"I think we need more contemporary/ young adult books. I really enjoy reading those in my spare time and it would be nice to see more of that in the library."
"I wish the library had more fantasy novels with more interesting female protagonists, geared towards entertainment rather than literature." "We can always use more leisure reading novels."
"Honestly, I wish the non-academic/leisure reading collection was larger." "We need more contemporary novels."
"A larger selection of leisure books would be very much appreciated, especially full series in order. Or perhaps the first and second books in the series not the newest releases, that makes it very hard to begin a new book if one does not like reading books out of order.
"More Graphic Novel titles would be awesome." "I wish that we had more books for spare time and fun. It doesn't seem like we have very many options for a fun and relaxing book."
"More recent books would be good for casual readers."
237 views | 0 0 | Last updated on Sep 09, 2016 YA/Leisure Reading
Thank you for your question about providing more YA materials for leisure reading. You’re correct in supposing that the majority of our budget goes to databases, journals, books and films to support the curriculum – it does. But we do know Hollins students love to read, and we want you to know we have heard your requests! We have started a project: Circulation Coordinator Karen Ryan, with the help of our student employees, will be selecting more YA titles to add to the library’s bestseller and permanent collections.
We will also reach out to you, our readers, more often to ask what you’d like to read. But you don’t need to wait: we’ll gladly hear your suggestions for must-read titles or authors any time. Submit your suggestions via the library website, the suggestion box on the library’s first floor, text us at (540) 999-4821 or email Karen Ryan at firstname.lastname@example.org.
208 views | 0 0 | Last updated on Sep 09, 2016 computers
Due to space limitations, we are unable to install desktop computers in our study rooms and encourage you to bring your own laptop. Need a laptop charger? Stop by the circulation desk where we have a variety of chargers to match your laptop or tablet, and plenty of outlets in each room.
Many of you made general comments about a desire for more online access to journals, such as:
[Improvement request]: Access to more databases
[Improvement request]: More online journal access
[Don’t like] online databases that lead to papers you have to pay for. :(
Better access to to journals in EBSCO and JSTOR (sometimes recent stuff is not available).
200 views | 0 0 | Last updated on Sep 16, 2016 Access to materials
No library, no matter how large, has the resources to buy or subscribe to everything published, but while we can’t guarantee we own the material you’re looking for, we will do our best to get what you need as quickly as possible.
Roanoke College’s collection is immediately available, through our courier service that makes daily delivery runs of materials every weekday. Interlibrary Loan can usually get any book you need within a week or two, while article requests can generally be filled within days, if not hours.
We also encourage your suggestions for specific titles you think should be added to our collection.
We appreciate your input and have taken steps to make the site more user-friendly. For instance, this past academic year the library;
1. Administered a survey about the website to try to understand what students like and dislike about the site.
2. Ran in-person usability testing with students to see where the pain-points are when using the site.
3. Conducted a questionnaire about the organization of the site, so that the navigation and structure best fits your expectations.
Using all the data above, we released a new website in the fall. We’ve done our due diligence to improve the site, but understand there may still be some confusion about using it. James Miller, our site administrator would love to hear your feedback on improving your experience of using the library’s website. email@example.com
147 views | 0 0 | Last updated on Oct 14, 2016 coffee
Thank you for all your comments about the coffee shop -- your suggestions show that you value the coffee shop, which we’re glad to hear! The cafe has only been open for a year and a half, and we look forward to seeing it continue to evolve to meet your needs.
Meriwether Godsey, the university’s dining services provider, operates the coffee shop, and we have passed along your comments and suggestions to them. We understand that your biggest concerns revolve around the quality of the drinks, the number of available hours, and the selection of food products, and MG is aware of all of these concerns. We have shared your comments with MG.
Lee McMillan, director of dining services, has contacted Greenberry’s about additional training for the student assistants who work at the coffee shop. In addition, dining services is sending over a variety of more nutritious items, such as Kind Bars, Yogurt granola bars and Kashi bars. They will monitor sales to see if these items address the concerns about the food selection.
For a variety of reasons (a desire to not compete with the Moody coffee shop; the availability of student workers; a drop-off in sales after 9 p.m.), no additional hours are currently planned for the coffee shop.
We will keep you informed of any additional changes, as MG continues to fine-tune the service and offerings of the coffee shop.
Many of you requested additional hours, primarily during three different times of day: later hours on weeknights; later hours on Friday and Saturday evenings; and additional summer hours.
"The evening hours are too short" "[More] Friday hours." "Times on the weekend to study." "[Request for] longer hours." "The one thing in the library that needs the most improvement is that it needs to be open a little later."
"Longer hours. I think the library should be opened until 2." "Earlier hours on Sunday would be nice." "Being open 100% of the time (Unrealistic though that it is)" "The library on the weekends needs to be open for a longer amount of time."
"I wish the library had longer hours on the weekends." "I wish it opened earlier during the summer hours." "Longer hours on the weekends." "[More] hours during the summer." "Could the library close at midnight on Fridays?"
"Not having it open on the weekend nights does seem to be inconvenient." "I wish the library were open longer at night." "The hours of operation should be expanded, if possible. I know that's what a lot of people complain about because students need some place to go at all hours of the day if needed in order to study and do homework without interruption or distraction." "I think there could be later hours for the week." "I wish the library was open later on Fridays because I like to do work on Fridays in the library but it is always closed."
"A few times I wanted to go Friday night but it had closed early." "I needed to print something off on Saturday and the library was already closed." "The weekend is when I do the bulk of my homework to prepare for the week ahead since I do not have classes. I look forward to hunker down and do work Friday and Saturday nights; it's the perfect opportunity to get work done with being stressed and with no time commitments. On a campus as secluded as Hollins, with no option to study at a place that's nearby, its library needs to be accessible every evening of the week. As a student who does academics later in the day because I have classes and a day job, I use many hours in the evening and night to complete my homework and use the library's services"
140 views | 0 0 | Last updated on Sep 16, 2016 hours
We understand the desire to use the library at any time of day; it’s a wonderful place to work, and we love it.
However, as you know, we don’t have an unlimited budget or staff, meaning that we have to make hard decisions about how we deploy our resources and which hours we are open.
One major limiting factor for us is that we do not have a separate room within the library that has outside access and that can be locked apart from the rest of the library. Thus, if we want to extend hours, we must have staff in the building to ensure the security of the library’s resources.
We regularly track and evaluate the number of people in the library during the course of the day (at least one week every semester is set aside for tracking . At this point, we do not see that usage justifies any extra hours during the academic semesters. For example, we have very few people in the library on Fridays and Saturdays, making it difficult to argue for extending hours in the evenings those days. When we extend our hours before and during finals weeks, we see rapidly decreasing library usage after 11 p.m., making it hard for us to consider extending hours past midnight throughout the semester. If we desired to extend hours, we would need to ask the HU administration for additional staff and funds, and right now we don’t think we could justify such a request.
We do hope to extend summer semester hours, by opening at 8 a.m. instead of 8:30, to give graduate students the time to print materials prior to their 9 a.m. classes. This will be dependent on having money available.
Please do continue to let us know when you want to use the library, and show us with your presence in the library that you value what the library offers. We will continue to listen, and do our best, within our resource constraints, to meet your needs.
123 views | 0 0 | Last updated on Sep 16, 2016 services
Great idea, and we can do this! We have placed boxes of tissues for patron use in strategic places throughout the library: if you need a tissue, and don’t see any, ask. Thank you for this suggestion.
122 views | 0 0 | Last updated on Sep 16, 2016 services
Having a second drop box on campus is a great idea. However, the cost for a drop box runs about $4,000! We currently believe that this money could be better used for other library resources such as books and databases.
We are exploring how we could provide the convenience of multiple book drop points without the high cost. You might be interested in knowing that we are considering offering a mobile book return at the end of each semester, perhaps in Moody or around the dorms, when the need is greatest.
119 views | 0 0 | Last updated on Oct 14, 2016 Access to materials
116 views | 0 0 | Last updated on Oct 14, 2016 hours
111 views | 0 0 | Last updated on Oct 14, 2016 printers
Our printers are provided by the Information Technology department, and we thank them for working with us to provide both the desktop computers and printers in the library. The library would love to have a printer on the third floor, in addition to the ones we have on the first and second floor. IT is considering adding a third printer to the library in the summer of 2017 -- IT’s decision will be based on an evaluation of usage of the current printers, in addition to the cost of adding a third printer.
111 views | 0 0 | Last updated on Oct 14, 2016 Access to materials
"It needs another elevator to be honest, there's four floors including the basement and whereas there are stairs that people can use, not everyone / can/ use them. For me personally, I just use the elevator to get to the basement without having to go up and then down a set of stairs. Yeah, I could go the other way, but usually the elevator is both easier and faster. That and it's a habit... I need to break that :)"
We understand your frustration with the one elevator, and we feel much the same way. We would truly love to have another one, but, unfortunately, architectural space constraints and financial constraints make it impossible to add another elevator. We encourage those who can take the stairs to take the stairs, so that others who must use the elevator have easy access to it.
We love that you love our charger service, and have suggestions for making our service even better. We are ready to charge you up!
MacBook and iPhone 5 & 6 users: We have you covered! All “L” charging cords are available at the circulation desk. We purchased magnetic adaptor units that allow our former “L” charging cords to charge the latest models.
Android smartphone users: We continue to have micro-USB power banks available!
PC laptop users: With the wide variety of PC laptops that are available on the market, often with separate chargers from one another, we cannot guarantee that we will have your particular model, however we endeavor to keep our options up-to-date. If you find we do not have your particular model of PC’s charger, please contact Karen Ryan at firstname.lastname@example.org and let her know of your laptop’s make and model.
In response to the request for out-of-library use of the chargers, we want to maintain our in-library-use policy for now to ensure that the chargers are available to everybody who needs one in the library.
104 views | 0 0 | Last updated on Oct 12, 2016 printers
Sometimes you’re not aware of our various services...
“Could do more to reach out to graduate students who live far away and are still working on degree. So much time passes, I forget how to access my accounts let alone what is offered. Likewise I'm completely in the dark to changes, new services, etc.”
“Inform students of all of the different things library can/does provide for students.” "I was not aware we could stream videos with the library, and now I definitely hope to do that!"
"Did not know there was an App, or that you could check out chargers. Excited to experience those perks next summer." "I didn't know about half the things on this list." "I wish I had known before now that there is an app!"
"I didn't know any of these [services] existed prior to this moment." "I didn't know that a library app or stand-alone scanner existed."
"I think it would be more beneficial if more people on campus knew there was an app. I just found out because of this but that literally is so great."
"There are many assets to the library that I would otherwise not be aware of had I not taken this survey."
103 views | 0 0 | Last updated on Sep 16, 2016 services