We appreciate your input and have taken steps to make the site more user-friendly. For instance, this past academic year the library;
1. Administered a survey about the website to try to understand what students like and dislike about the site.
2. Ran in-person usability testing with students to see where the pain-points are when using the site.
3. Conducted a questionnaire about the organization of the site, so that the navigation and structure best fits your expectations.
Using all the data above, we released a new website in the fall. We’ve done our due diligence to improve the site, but understand there may still be some confusion about using it. James Miller, our site administrator would love to hear your feedback on improving your experience of using the library’s website. firstname.lastname@example.org