Ask us by e-mail

Close Ask us!
Wyndham Robertson Library Wyndham Robertson Library
  • FIND
  • SERVICES
  • ABOUT US
  • HELP
  • FIND
  • SERVICES
  • ABOUT US
  • HELP
MENU
  • FIND
  • SERVICES
  • ABOUT US
  • HELP
MENU
  • FIND
  • SERVICES
  • ABOUT US
  • HELP
  • Library /
  • Our responses to the survey

Responses to 2016 Survey Comments

See the Library's responses to your survey comments.

All 
    "Many times when doing research EBSCO will tell me that they have a specific article I am looking for, but when I click on it I am told that Hollins does not have access or there is no readable version online and no way to get a physical format."

    371 views   |   0   0   |   Last updated on Nov 04, 2016    Access to materials

     

    Some of our databases are full-text and some of them only provide information about the article (citation, subject-indexing, an abstract, etc) - this can get really confusing! Any time you find an article that looks useful for your research but the full-text is not readily available you have two options: 
        ​1. If there's a "Find it at Hollins" button on the database, click on it! That will search all of our databases to see if we have access to the journal that published the article you want. If that journal pops-up on the page just be sure to check the date-range we have available (sometimes we have access to some, but not all of a journal).

        2. Go to the library homepage, click on the "Journal Finder" tab, and search for the journal your article was published in (note: be sure to type in the journal, not the title). Journal Finder does the exactly same thing as the "Find it at Hollins" button - it searches all of our databases to see if we have access to that journal. Again, if the journal comes up in another database be sure to check the date-range we have available. 

    We don't have access to the article? You can request any book or article that's not in our collection through InterLibrary Loan (ILL). If you've never used ILL, here's a link to a quick tutorial about this free service: http://libguides.hollins.edu/videos/ILL . 

    Finally, we also know that figuring out whether we have the full text of a journal article can be terribly confusing -- we encourage you to contact us at the reference desk, at askref@hollins.edu, or via chat, and we will be glad to check to see if we have any article. 

     

    Browse your questions by category (click any of the tags below)

    Questions about the survey?
    Contact us!

    • More Help
    • 540-362-7465
    • E-mail us

    CONTACT US

    Wyndham Robertson Library
    7950 E. Campus Drive : Box 9000, Roanoke, VA 24020

    Phone: 540-362-7465

    Email: askref@hollins.edu

    Stay Connected

    Directory
    My.Hollins
    Webmail
    Moodle