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  • Our responses to the survey

Responses to 2016 Survey Comments

See the Library's responses to your survey comments.

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    "Last summer there were many books that were purportedly available at the library but were, in fact, MIA. This was extremely frustrating. Whether the missing books are stolen or mis-shelved, it'd be nice to have an inventory completed. Many times, especially in the evening, the young women who worked at the circulation desk did not seem at all busy. I often felt that they could have taken turns reading shelves for accuracy. The children's section is also a mess at times (books in the wrong spots or nowhere to be found)"

    444 views   |   0   0   |   Last updated on Oct 13, 2016   

     

    We do our best at Wyndham Robertson Library to keep our shelves in Library of Congress order. The entirety of our children’s collection has been shelf-read three times in the last three years, a project that can take an entire semester to complete. On occasion, a person will be looking through a section of books and may not return them to their proper order. If you ever find a section out of order, please contact Karen Ryan, the circulation coordinator, by e-mailing ryankj@hollins.edu or calling 540-362-6090.

    Last summer (the summer of 2015), the circulation staff was busy with a number of large shifting projects that made it possible to remove the materials where the new classroom and CLE are on the 1st floor, and re-plotted and re-arranged the Reference and Folios section. They also shifted and made certain all of the books were in proper order on the entirety of the second floor. This is a time consuming process. While it may seem that the student workers at the desk are not busy at the time you are viewing them, they have assigned tasks that the public are most likely not aware of and we keep their work pace even-keeled. There are times where we need both students on the desk, and the times might not seem busy in the moment, but that may change quickly.

    In the summer of 2016, the circulation staff turned its attention to the children’s section, inventorying and shifting its contents and making certain everything is in Library of Congress order. 

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